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Questions to Ask Home Care Agencies

Questions You Should Ask Before Hiring a Home Health Care Agency

Deciding on a quality home health care agency is important not only for the safety and well-being of your senior but for your peace-of-mind as well. While it might take some planning and a little bit of research to determine which questions to ask, this information can actually help you find the facility that best meets the needs of your loved one.

Freedom Home Care did some digging and found some things that might be helpful to know before hiring a home health care agency.

Interview the Organizations

Experts suggest interviewing the organizations that you’re interested in to get a better idea of the fit. During the interview, you want to ask:

  • Are they a licensed organization?
  • Do they provide resumes and credentials?
  • Are their caregivers caring and experienced in dealing with specific conditions?

Knowing this information upfront will help you determine which agencies you’ll want to spend your time sitting down with.

Ask to Interview the Company’s Caregivers

Some companies are only able to provide you with the caregivers that they have available at the time. But they may not always be what you want or need. Other agencies will place you with the most qualified caregiving professional based on your specific situation, upon request. This way, you feel completely confident about your choice.

Is the Agency Compliant With State Laws?

Because health care industry laws are constantly changing, you want to be sure the companies you interview are compliant. Here are a few things you’ll want to know:

  • Are your caregivers bonded and insured?
  • Are you certified by Medicare and Medicaid?
  • What are your privacy practices?

Know Your Agency

It’s important to be informed about the home care agency itself and its practices. This will help you decide if it’s the best fit for your family. Questions to ask:

  • What services do you provide?
  • Will my loved one have the same caregiver?
  • Can we change caregivers if necessary?
  • What type of training do you offer your employees?
  • How do you respond to emergencies?
  • Do you have references?

At Freedom Home Care, you can expect an initial conversation with the FHC team to discuss your family members likes and dislikes, according to Francine Brodsky, the Director of Business Development at Freedom Home Care. She adds, “our caregivers can do a wide variety of things with our clients such as going to the movies, going for walks, go to a play or visit intellectual lectures.”

Every home care provider is different, so see what they offer in your initial assessment.

Safety Is Key

If your loved one is receiving personalized elder care or Chicago in-home care you want to ensure their safety by asking the following questions:

  • Do you perform criminal and sex offender background checks for all employees?
  • Are periodic background checks performed throughout the employee’s employment with your company?
  • Do you perform random drug screenings on employees?

If these are key things you are looking for in a provider and you’re searching for the perfect fit in the Chicagoland area, Freedom Home Care can assist. With 20 years of experience, FHC can customize your visits with no minimum hours.

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Author Info

Alicia Williams